Support
Baseline is made by Pyroclast Systems, LLC.
Contact us
A real person replies — aim is within 2 business days
Email sys_admin@pyroclastsystems.com with any question, problem, or feedback. We aim to reply within 2 business days.
To help us answer quickly, please include your device and OS version (for example “iPhone 15, iOS 26”), the app version from Settings → About, and what you expected to happen.
Common questions
Self-serve answers to the things people ask most
What does Baseline actually do?
Baseline measures how your behavior compares to your own past patterns across voice, face, and language, and gives you a signal for self-reflection. It is not a lie detector, not a medical or psychological diagnostic, and not a tool for judging other people. It produces a signal, not a verdict. See our methodology for how the scoring works.
Do my recordings leave my device?
No. Camera and microphone processing happens on your device, and no video, photo, or audio recording is ever uploaded or saved. Only derived numbers, your scores, and your transcript text are stored in your account. Full detail is in the Privacy Policy, including a dedicated Face data section.
How do I delete my data or my account?
In the app, open Settings → Privacy & data → “Delete all my data.”This permanently erases your profiles, sessions, transcripts, and history from your device and our servers, and deletes your account. You do not need to contact us first. If you can’t access the app, email us and we will delete your data on request.
The camera or microphone isn’t working
Baseline needs both to record a session. Check that permission is granted — on iOS, Settings → Privacy & Security → Camera / Microphone; on Android, Settings → Apps → Baseline → Permissions. If a recording won’t start, close and reopen the app, then try again.
Managing or cancelling a subscription
Subscriptions are billed by Apple or Google, not by us. Manage or cancel any time in your App Store account → Subscriptions or Google Play → Payments & subscriptions. Cancelling takes effect at the end of the current billing period. Refunds are handled by the store — see Terms of Use.
I paid but don’t have access
Open the plan screen in the app and tap Restore purchases, making sure you’re signed in to the same App Store or Google Play account you bought with. If it still doesn’t appear, email us and we’ll sort it out.